Sales Lady Steps Over the Line of Decency. How Would You React?

Most of you know that I live in a very small town. Our options for shopping, restaurants, and entertainment are seriously lacking. They are a far cry from what I experienced in Chicago – and even in Ohio. Down here you are more likely to find Mom & Pop Shops, family-owned restaurants, and movie theaters with 3 – 5 screens. That’s really about it.

For the most part, I love it. Yes, I miss the mall. A lot. Woodfield at Christmas was my favorite. But, I like the feeling of “family” everywhere I go down here. Everybody knows everybody, and for the most part, everyone is kind.

terrible customer serviceThere is, however, one store down here that I will no longer shop in. I swore last year that I would never go back. Maybe the sales lady was just having a bad day when she refused to give me service or mumbled to the other sales clerk that “no one needs that many kids.” At the time, I was pregnant with Gage and I had my other 5 along with me. They stayed right beside me, never touched an item in her store, and yet she refused to answer my questions or help me out. She was so incredibly rude, though, that I left that day without purchasing a thing and swore I’d never go back.

I should have trusted my gut and stayed away yesterday.

Yesterday afternoon, I had to run to town. I needed to pick something up from a friend, and I needed to get Ashley to the doctor to get the second dose of a vaccine. I had left the kids with my mother in law and her husband so that Ash and I could quickly get done everything we needed to do.

The doctor’s office down here is closed from 12:20 to 1:40. Since I had to pick up the items from my friend at 1pm, that gave us some time to piddle around town before going to the doctor’s. We decided to swing by the unnamed store, {unnamed because they do not deserve ANY publicity – good or bad}, and just poke around. Ashley’s Christmas money and Santa gift had been burning a hole in her pocket.You know, because it’s been a whole 2 days. 🙂

We walked in the store and got a cold, “Hello” from the sales clerk. Ash and I went our separate ways because no 14 year old wants her Mommy picking out her clothes anymore, and I wanted to look at the purses and jewelry.

As I was looking at the purses, I noticed the cutest zebra pajama pants. Now, anyone that knows me knows that I ♥ zebra. Love it. They had my size, so I grabbed a pair. I also found a beautiful necklace, so I grabbed it for myself too. Ashley found a few items she wanted, so I had her check out first. The lady didn’t really talk to her much, but she rang her up and that was the end of it.

Then it was my turn. The lady picks up the zebra pants and asks, “Are these for you?” With a big, goofy smile on my face, I replied, “They sure are! I think they’re adorable. They’ll be great for bumming around the house.” Expecting her to just agree with me, I was flabbergasted when she replied, “Well, they run really, really small. I mean a large fits me.” I turned to look at Ashley, and she had this look on her face that said she was probably thinking, “Please don’t punch her in the face, Mom.

Instead I replied, “I’m sure they’ll be fine” and not another word. Oh, how I wanted to utter more words. But I didn’t. I refrained. I bought the pants anyway. Probably more to prove a point than anything else.

We got outside and the first thing Ashley said to me was, “I can’t believe you didn’t hit her. She totally called you fat!”

I was embarrassed, angry, and hurt. What gave that sales clerk the right to say that to me? So the pants run small. Say that. But don’t say it in a way that implies I am fatter than you are. That is not okay.

I got home that afternoon, and the first thing I did was put on the pants. Hey, guess what? They fit!

Maybe I should wear them back into the store and tell the lady that apparently her butt is bigger than it looks because the Large fits me just fine.

Ok, so I’m not going to do that. But only because I will never set foot in that store again. Ever. I don’t care how cute their stuff is.

Local folks, if you’d like to know where this took place, ask me at church, MOPS, or in an email. I’d be happy to tell you which shop in Blairsville you shouldn’t bother going into… but I’m guessing that if you’ve ever shopped in her store, you already know where I’m talking about.

Angie Vinez (2893 Posts)

Angie is a wife and mother to 8. Her life revolves around cooking, cleaning, laundry, and other household duties. She is passionate about her life in Christ and wants to encourage other mothers in their own walk of faith. Angie is active on many social media networks, loves technology, photography, and graphic design, and loves creating blog designs for other mom bloggers.


  1. 1

    Wow! That’s really bad!
    Ivy jones recently posted..Away In A Manger

  2. 2

    You know I did my time as a retail wage slave. Bad service like this just infuriates me.
    Enyo @MotherhoodLooms recently posted..Being a Better Mom in the New Year

  3. 3

    Wow that is amazing and yet it does not surprise me. What about informing the owner (unless she was which I am hoping I am wrong) as many times they are not aware and need to know. I always approach it from “as one business owner to another I would want to know…”

    BTW can I bum around in sum zebra pants lol
    Michele Price @prosperitygal recently posted..Mom Incorporated with Aliza Sherman – Danielle Smith #BBSradio

    • 4

      I’m pretty sure she is the owner – which is what makes it so bad. I can’t imagine running a business and treating my customers like that. I’m guessing she’s a bitter old lady and her husband couldn’t stand her, so he bought her a store to keep her busy. I’ve sure learned my lesson, though. Not worth ever going back there.

      Oh, and the zebra pants? They are totally fabulous. LOL!

  4. 5

    Wow… it probably wouldn’t have hit me that I’d been insulted until later and then I would have been mad, lol. I wonder what could have been happening in that woman’s life to make her such an unpleasant person!
    Lindsey@Kindred Spirit Mommy recently posted..After-Christmas Quiet (or Not, Depending on What Your Kids Were Gifted!)

  5. 6

    You should have complained to her manager the FIRST time she made a snarky remark about your kids. She is ruining someone’s business and has no class. Shame on her!
    Penelope recently posted..The Knotted Updo (Hair Style Tutorial)

    • 7

      I’m pretty sure she’s the owner of the store – which is why I’ve never said anything. I just don’t get it. She’s definitely lost my business for good.

  6. 8

    Yep! Totally over the top rude! I might have left those pants on her counter and searched for them on the net! I have had a couple of comments about having a bunch of kids, too…I have five and they were all under five years old at the time. I took them shopping and a woman in the store said, “you know you’re not supposed to have that many kids!” I was so shocked that she wasn’t totally enamored with my beautiful babies that I responded “OH!”….I’ve thought later and planned for the next ding dong who tries to ruin my day: “There are some people that God wants more of! He gave them to me!”

    Bless you for raising awesome kids…and for not slapping the idiot.
    DebbieLB recently posted..Fifth Day of Christmas…on a Kansas Ranch

    • 9

      I probably should have just put the pants and the necklace down and walked out. Honestly? I have no idea why I didn’t. I think I just wanted them so badly that not even her stupid comment could have stopped me from getting them.

      People don’t react well to large families anymore. So often I get asked, “Are they all yours?” and when I answer yes, they reply, “God bless you.” I then reply – “He already has… abundantly.” Sigh. I don’t comment on their choice to have one or two kids. What gives them the right to comment on my six?

      Sorry… sore subject. LOL. Always love hearing from another mom of many!

  7. 10

    My kids are all older now. The oldest will be 21 in a month and the youngest is 16. When they were little, I took them with me everywhere…at the grocery store I remember being asked if they were all mine…and I said yes with a smile and the clerk said, “Better you than me!” and I said, “That’s right! I’m so lucky!!”

    Anyway, my blog post today is about my five blessings…on the 5th day of Christmas! I never planned to have a large family, but I am soooo glad I did! Someone knows what they are doing, I guess. If it were up to me, I’d have had no idea how awesome a big family is! I’ll put your blog on my reading list…I’d love to stay in touch!
    DebbieLB recently posted..Fifth Day of Christmas…on a Kansas Ranch

  8. 11

    Who says that to a customer!?! When I worked at old navy I ended up buying a lot of clothes from there. I knew what styles ran big, what tended to run small. Certain shirts were just cut looser in the midsection, some jeans were looser in the thighs. Luckily for Jeans we actually had a handy pocket refrence that would help us explain the different cuts and fits of the jeans.

    I never , never, made any refrence to what size i needed, or what size I thought they would need.
    Diane recently posted..Bling for Valentine’s Day Cash Giveaway Sign-ups!

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