@Sears and @SearsCares Made it Right!

On May 30th, I posted that my electric stovetop shattered and that I was hoping and praying it was covered under warranty. After a phone call assuring me it would be covered under warranty, a service tech came out to the house and informed me that it was not covered under warranty, and that it would cost nearly $400 to fix. {That’s $100 more than the money we paid out for the warranty.} To put it mildly, I was upset. So, I put up a post warning my readers to ALWAYS check their warranties before shelling money out for them. I tweeted and let Sears know how disappointed I was, and members of my tribes on Triberr started tweeting links to my post.

Within hours, I received a phone call from the Sears Executive Offices. Stephanie was amazing. She found out the entire story and informed me that they would exchange my cracked, unusable range for a brand new one. Since the model we had was discontinued or on backorder or something, they let my husband and I go online and find another model of equal value. We selected a Maytag convection over very similar to the Kenmore we originally purchased.

It took a few days, but I then received a phone call from our local Sears store letting me know that they would be delivering the new stove today – June 6th. I was a little skeptical, so I held my tongue and didn’t say anything. I wanted to be sure it was really going to happen.

Well, guess what?! It happened!!

Look at my brand new electric range:

Thank you, Sears for making this right. It has not gone unnoticed, and I will continue to be a loyal customer. I appreciate your willingness to fix this in such a professional way. I truly appreciate it.

Angie Vinez (2893 Posts)

Angie is a wife and mother to 8. Her life revolves around cooking, cleaning, laundry, and other household duties. She is passionate about her life in Christ and wants to encourage other mothers in their own walk of faith. Angie is active on many social media networks, loves technology, photography, and graphic design, and loves creating blog designs for other mom bloggers.



Comments

  1. 1

    That’s awesome! I’m so happy they fixed that for you! That just goes to show how powerful social media really is!
    Rebecca @ The Copper Brick Road recently posted..Zulily Deal Round Up For 6/6 + Coupon Code

  2. 2

    Congrats! The stove is beautiful! It never hurts to tweet, I say. The power of the people. I sure miss our stove (we had one just like it till we moved to another state) now we’re in a rental with a gas range that has two working burners and no oven 🙁
    Cherise recently posted..Wordless Wednesday

  3. 3
    Nichol Bey says:

    I am glad that they made it right! Way to go Sears!

  4. 4

    Gorgeous! Congratulations!

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