I posted this morning about the Similac formula recall. I have 3 cans of unopened formula (expiration date: 1JUN2012) that I was holding on to until the baby came.
Since I posted this morning, I have been trying to find out if these cans are part of the recall. But, guess what? I can’t find out.
The website where you can “immediately go and find out if your formula is part of the recall” is down. I keep getting an error message. And it’s only on that page. The rest of the Similac website works just fine.
So, I tried calling. I get a man’s voice on a recording that says something to the effect of “Due to extremely high call volume, we are currently experiencing very long hold times. To find out if your formula is part of the recall, please visit http://similac.com/recall. We encourage you to try your call again at a later time. Thank you for calling Abbott Nutrition.” Then, there were 30 seconds of silence followed by a busy signal. I’d been cut off. So much for hold times.
This is absolutely not acceptable. You cannot issue a recall and then not give people a way to find out if their formula (that they quite possibly have been feeding their baby!) is a part of that recall. I’m sure thousands of people are hitting the website, but honestly? A company of your size should be prepared for that.
Shame on you, Similac. I’ve used your formula for 3 of my 5 babies, (the other 2 were exclusively breastfed until after the 1 year mark), and I’m thinking it’s time to change.
I’m pitching these cans of formula, and unless you can get your act together, (and I mean really together), I’m ending our relationship. I’m taking my baby’s safety out of your hands.
Have you tried calling or logging into their website? Have you had any luck? Would love to know if your experience with Similac has been better than mine!
Disclaimer: This post is 100% the opinion of an emotional, upset pregnant woman. You are entitled to your own opinions and can decide for yourself if you’d like to continue to purchase Similac formula.